# Refund Policy Starter for ToolRoster Pro
Customers may request a refund within 14 days of purchase by contacting support@example.com.
## Eligibility
- The request is inside the refund window.
- The purchase can be verified.
- The account has not violated product terms.
## Process
We review requests and respond with approval, denial, or a request for more information.
## Exclusions
Custom work, usage-based charges, and completed services may be non-refundable unless required by law.