# Support SLA Generator: Support SLA
## Audience
small team operators
## Working Draft
- Generate severity levels, response times, escalation rules, and support scope notes.
- Primary goal: ship something useful and measurable.
- Constraint: keep it concise and ready to copy.
## Recommended Structure
1. State the goal in one sentence.
2. Name the audience and the moment of need.
3. List the concrete checks, sections, or variants.
4. Add an owner, next action, and review point.
## Copy Block
Use this template for Support SLA when small team operators need a practical starting point that can be edited, tested, and shipped.